Auto-Moderation of User Generated Content
Services Offered:Artificial Intelligence / Machine Learning
Industry: E-commerce
Overview
An e-commerce client from Europe approached us to tackle the increasing volume and evolving nature of toxicity, profanity, and spamming in their public Q&A forum and product reviews. They wanted to reduce the manual effort of their moderators who had to go through and report thousands of posts a day individually. They were also concerned about the threats of unethical hacking, indecent behavior, and data breaches due to Personal Identifiable Information (PII) exposure in their forum.
The Challenge
adopting cloud services
Business Impact
In addition, we migrated the data to a new database (PostgreSQL) beyond the agreement. This allowed the client to reduce hosting expenses and make adopting cloud services in the near future more feasible.
Conclusion
Our auto-moderation solution enabled our e-commerce client to manage the increasing volume and evolving nature of toxicity, profanity, and spamming in their user-generated content. It also reduced the manual effort of their moderators and improved data security by detecting PII and other blacklisted items. The successful implementation of this solution is a testament to our expertise in NLP pipelines, machine learning, and rule-based algorithms.
Experience a tailored approach to unlocking success aligned with your goals.
Start the conversation today!
