Auto-Moderation of User Generated Content
Services Offered:Artificial Intelligence / Machine Learning
Industry: E-commerce
Overview
An e-commerce client from Europe approached us to tackle the increasing volume and evolving nature of toxicity, profanity, and spamming in their public Q&A forum and product reviews. They wanted to reduce the manual effort of their moderators who had to go through and report thousands of posts a day individually. They were also concerned about the threats of unethical hacking, indecent behavior, and data breaches due to Personal Identifiable Information (PII) exposure in their forum.
The Challenge
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adopting cloud services
Business Impact
In addition, we migrated the data to a new database (PostgreSQL) beyond the agreement. This allowed the client to reduce hosting expenses and make adopting cloud services in the near future more feasible.
Conclusion
Our auto-moderation solution enabled our e-commerce client to manage the increasing volume and evolving nature of toxicity, profanity, and spamming in their user-generated content. It also reduced the manual effort of their moderators and improved data security by detecting PII and other blacklisted items. The successful implementation of this solution is a testament to our expertise in NLP pipelines, machine learning, and rule-based algorithms.
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