Field Service Management


Service Call Assistant

  • Designed for phone support operators to aid in fast & easy equipment location and SLA coverage look-up
  • Allows for easy service call logging, booking & contract reference

Remote Technician Routing

  • Direct Service Orders (optional) to phone support technicians for remote resolution before punting to field staff.
  • Phone support technicians ‘grab’ cases and either resolve them by phone or request manual or automatic field tech scheduling.

Customer Service Requests

  • Request Service Calls at the equipment level
  • View SLA coverage for all equipment under contract
  • Define SLA at the equipment level
  • View Status of all existing Service Orders

Auto Service Order Scheduling

  • Region
  • Technician’s skill set
  • Skills required by the service
  • Technician availability
  • Technicians work and vacation schedule

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