Maintenance Management System

Maintenance Management

  • Field Service Dashboard: reminders, down equipment, time entry, open tasks, open cases, overdue forecast service orders
  • Service Order Management: service commitments, recurring work, manage warranty events, sales and service tasks, publish reports
  • Equipment History: model equipment types, record detailed inspection, maintain service histories, access service history in the field
  • Define Service Level Agreements: block/warn outside of SLA
  • Build Contracts: parts & labor, multiple SLA’s per contract, remote and field response times

Health And Safety Management

  • Oversight – Impose cloud-based Heath & Controls on all teams at all times whether manager are present or not
  • Accountability – Make your team accountable for their own H&S by signing off on it.
  • Uniformity – Safeguards are the same under all circumstances.
  • Records – Uniform RAMS management, versioning, permanent storage and accountability.
  • Rubber Stamp alternative – Service-specific RAMS quizzes with randomised questions ensure tech awareness, comprehension and competence.
  • Renewals – Catalog credentials and Alert managers to TWOSA, RAMS and safety certification expiration in advance.
  • Costs – Individuals who own their H&S cause fewer accidents & lawsuits as well as less downtime.

Field Service Management

Service Call Assistant

  • Designed for phone support operators to aid in fast & easy equipment location and SLA coverage look-up
  • Allows for easy service call logging, booking & contract reference

Remote Technician Routing

  • Direct Service Orders (optional) to phone support technicians for remote resolution before punting to field staff.
  • Phone support technicians ‘grab’ cases and either resolve them by phone or request manual or automatic field tech scheduling.

Customer Service Requests

  • Request Service Calls at the equipment level
  • View SLA coverage for all equipment under contract
  • Define SLA at the equipment level
  • View Status of all existing Service Orders

Auto Service Order Scheduling

  • Technician’s skill set
  • Skills required by the service
  • Technician availability
  • Technicians work and vacation schedule

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