NetSuite openDEM Utility Industry

1.Customer Relations

  • Customer Care and Billing CCB: Give residential, commercial, and industrial customers solutions that manage data, helping you improve customer service, maximize revenue, and respond to change.
  • Customer to Meter / Meter to Customer: Deliver all of the benefits of a complete meter solution and a powerful customer platform together, enabling more immediate value from meter data to improve customer experience.

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2. Network Operations

  • Network Management System: Maximize your grid operations, shorten outage duration, optimize distribution and manage distributed energy resources (DER)—now with new low voltage capabilities.
  • Low Voltage Network Management: Go blind-spot-free from the substation to the customer with a single platform to power the customer-centric grid of the future.

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3. Meter Operations

  • Load Analysis: Collect, manage, and analyze interval data supporting load research directives.
  • Meter Data Management: Gather, process, and store all types of meter data to deal with rising data
  • Meter Solution Cloud Service: Support grid and customer service optimization with robust metering capabilities.
  • Smart Grid Gateway: Leverage a common connection among utility applications and smart grid devices to reduce the cost and complexity of introducing new devices, data streams, and business processes.

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4. Customer Experience

  • Digital Self Service: Craft world-class web and mobile experiences for your customers that motivate self-service.
  • Energy Efficiency Cloud Service: Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation.
  • Proactive Alerts Cloud Service: Breathe new life into your oldest customer touchpoints and meet goals, enabling you to identify risks, determine trends, empower your customers at the most critical moments in the billing lifecycle.

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5. Analytics

  • Analytics Cloud Solution: Access, organize, and use your data to monitor activity, make decisions and meet goals, enabling you to identify risks, determine trends, and develop more accurate forecasts.

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6. Electric Vehicle EV Charging Station

OCPP Compliant
Commission & onboard charging stations (locations) and EVSEs (devices)
Manage charging station locations by client, geography, type (Level 2/DC), or other user-defined criteria

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7. Energy Communicator

With geolocation Smartphones, your Energy Communicator® (EC) home energy management system knows if you are
leaving or going home and can automatically make energy management decisions to maximize energy savings.

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